Who We Are
This website is operated by the sole entity, Jane Hargrave trading as Jane Hargrave Neurophysio.
Our website address is: https://dev.janehargraveneurophysio.co.uk
Data Controller: JCS Consulting
Email: [email protected]
Business address: 98, Willow Road, Barrow Upon Soar, Loughborough, Leicestershire, LE12 8GQ
We are responsible for processing your personal data in accordance with UK data protection law.
What Personal Data We Collect
We may collect and process the following information:
- Name
- Email address
- Telephone number (if provided via forms)
- Information submitted through contact or booking forms
- IP address
- Browser and device information
- Website usage data
How We Collect Your Data
1. Contact & Booking Forms
When you submit a contact or booking enquiry, we collect the information you provide so we can respond to your enquiry.
Lawful basis: Legitimate interest (responding to enquiries) or pre-contractual steps where relevant.
We do not use this information for marketing unless you explicitly request it.
2. Comments
If visitors leave comments on the site we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymised string (hash) from your email address may be provided to the Gravatar service. The Gravatar service is provided by Automattic.
3. Analytics
We use Google Analytics via Google Site Kit to understand how visitors use our website.
Google Analytics collects information such as:
- Pages visited
- Time spent on pages
- Device and browser type
- Approximate geographic location
- IP address (which may be anonymised where configured)
Google Analytics uses cookies including:
_ga_gid_ga_*
These cookies help us improve the website experience.
Lawful basis: Consent (via our cookie banner).
Analytics cookies are only set after you provide consent through our cookie management tool.
Google may process data outside the UK. Transfers are protected using appropriate safeguards in accordance with UK GDPR.
You can learn more about how Google uses data here:
https://policies.google.com/privacy
You can opt out of Google Analytics by:
- Declining analytics cookies via our banner
- Using Google’s browser add-on
Cookies
Our website uses cookies to improve user experience.
Essential Cookies
These are required for basic website functionality, such as:
- Login functionality
- Security
- Form submissions
These cannot be switched off.
Analytics Cookies
Used to understand website performance. These are optional and require your consent.
If you leave a comment, you may opt in to saving your details in cookies for convenience. These last for one year.
Login cookies last two days (or two weeks if “Remember Me” is selected).
You can manage or withdraw consent at any time via our cookie settings tool.
Embedded Content
Articles may include embedded content (e.g. videos, images). Embedded content behaves as if you visited the other website directly and may collect data or use cookies.
Who We Share Your Data With
We do not sell or rent your personal data.
We may share data with:
- Hosting providers
- Website maintenance providers
- Google (for analytics services)
- Spam detection services
All third parties are required to handle your data securely and lawfully.
How Long We Retain Your Data
- Contact form enquiries: retained only as long as necessary to respond and maintain records.
- Comments: retained indefinitely unless removal is requested.
- Analytics data: retained in accordance with Google Analytics settings.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction
- Request erasure
- Restrict processing
- Object to processing
- Withdraw consent (where applicable)
To exercise your rights, contact us at: [contact email].
You also have the right to lodge a complaint with the Information Commissioner’s Office:
Information Commissioner’s Office
https://ico.org.uk
Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
Analytics data may be processed by Google on servers located outside the UK, subject to appropriate safeguards.